Returns & Exchanges

At Anbernic, we stand behind the quality of our gaming devices and offer a 15-day return window for items in original condition. If you experience any technical issues or are unsatisfied with your purchase, our support team is here to assist with a seamless exchange or refund process.

Return Process

• 1.
  Submit a Request

  Contact our customer support team at [email protected] with your order number and a brief explanation of the reason for your return.

• 2.
  Await Authorization

  Our technical team will review your request within 48 hours to provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely package your device in its original box including all cables, SD cards, and manuals, then ship it back to us using a trackable mail service.

• 4.
  Inspection and Refund

  Once your return is received and inspected by our warehouse, we will process your refund or ship out a replacement unit within 5-7 business days.