Frequently Asked Questions
Everything you need to know about your Anbernic handheld gaming experience.
What is the typical shipping time for my order?
Orders are typically processed within 1-2 business days. International shipping generally takes between 7 to 15 business days depending on your location and the selected shipping method.
Do Anbernic consoles come with pre-installed games?
Most of our consoles include a standard TF card with a library of classic games; however, availability varies by model and region. Please check the specific product description for details on card capacity and game lists.
What is your return policy for defective items?
We offer a 15-day return policy for any manufacturing defects. If your device arrives with hardware issues, please contact our support team with your order number and video proof to initiate a replacement or refund.
How do I update the firmware on my device?
Firmware updates can be downloaded from our official website's 'Firmware' section. You will need to flash the update onto your SD card using a computer. We recommend following our step-by-step video tutorials to ensure a successful update.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and certain regional payment methods like Klarna or Apple Pay, ensuring a secure checkout process.
Do the devices come with a warranty?
Yes, all Anbernic handhelds come with a 1-year limited warranty covering internal hardware failure under normal usage conditions. This does not cover screen cracks or water damage caused by the user.